Frequently Asked Questions (FAQ)

Here is a list of frequently asked questions you may have when evaluating or using our product, if you can't find your answers, feel free to contact us at

Q1: How long will it take to receive my Flash Pad?

A: For the United States, our estimated arrival time is around 2-7 days. For international orders 8 - 21+ days. Due to Convid-19, we sincerely apologize for any inconvenience in the delayed delivery time. 

Q2: Does your pet products come with a warranty?

A: Yes!  Obviously, results can vary and we want you to be 100% satisfied. That's why we offer a 30-day risk-free money-back Guarantee. If you are not happy, send it back for a full refund. It's simple as that! We value our customer satisfaction above anything else. 

Q3: Can these be put in a dryer?

A: Yes, they are able to be put in a dryer. It's highly recommended to choose a lower temperature to help preserve the pad. Air drying is an option as well.

Q4: Can my pet chew up the Flash Pad?

A: Don't worry! Our Flash pads are designed to be chew resistant. You'll find that they are much more resilient to frequent chewing than other pads out there, especially the disposable pads.

Please fill this form with your question, and we'll get in touch with you in 24 hours.

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4051 Freeport Pkwy
Grapevine, TX 76051

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Saturday, 11am - 9pm
Sunday, 11am - 5pm

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