Shipping & Returns

SHIPPING & HANDLING

Orders will be shipped to your country via international carriers available to us; after passing customs clearance, shipments will be transferred to your local carrier for delivery.

 

IMPORTANT COVID-19 NOTICE:

Shipping delays to all countries may be expected by an additional 1 to 4 business days during the pandemic. We are working diligently to fulfill all orders as normal, but your local post office may experience freight and shipping constraints given the current situation. 

***Canadian customs clearance is currently experiencing delay of 7 to 9 additional days, but up to 4 weeks in Vancouver. Please visit Tracking Your Order page with your tracking number for up-to-date tracking information. Pawstive will not be responsible for delays caused by custom clearance as we have no control over custom processing times.

Sincerely,

Pawstive Team 

 

CANCELLATIONS

We accept cancellation requests within 48 hours of order placement with full refund. If you change your mind after manufacturing has started, we will offer partial refund of 60% order cost to cover lost materials and labor. 

RETURNS

We will make sure that you are 100% satisfied with your order before shipping. If we cannot achieve the desired results after several tries to your liking, we reserve the right to process full or partial refund, so that we can move on to other orders in queue. Once item is shipped, we will accept returns within first 30 days of ownership if you are not completely satisfied with your product due to:

  • Tears, rips, holes, and cosmetic damages relating to sewing mistakes
  • Our failure to follow markings/customizations you specified in order notes (i.e. name, spelling error, major color mismatch such as grey for a brown cat, but not due to blurry or inaccurate photos provided to us)
  •  

    What if my order does not look exactly like my pet?

    Please note that our products are not 1:6 or 1:18 die-cast models of animals. Hand-knitted crafts and resin eyes/nose will not achieve 100% likeness of a real dog or cat. In fact, we try to give your pet a little cartoon/anime caricature look through our charm keychain, plushie, and art frame representations of them. Please refer to https://pawstive.com/pages/faqs for revision and rework policies.